Privacy Policy

1. Introduction

Giensworld respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website or use our concierge and lifestyle management services.

2. Information we collect

We may collect the following information when you submit an enquiry, request a booking or communicate with us:

• Name, surname and contact details (email address and telephone number)
• Travel dates, destinations and service preferences
• Payment and billing information when required for a reservation
• Special requests, dietary requirements or accessibility needs
• Technical data such as IP address and browser type via standard server logs

3. How we use your information

We use your personal data solely to deliver the services you request, including luxury hotel and villa reservations, private aviation, yacht charters, transfers, event access, personal shopping and corporate travel arrangements. We may also contact you to confirm details, provide updates or respond to your enquiries.

4. Sharing with third parties

To fulfil your requests, we may share necessary information with trusted partners such as hotels, airlines, boat operators, car hire companies, restaurants and event organisers. We only share what is required for the specific service and require these partners to handle your data responsibly and confidentially.

5. Data retention

We retain your personal information for as long as necessary to complete your requested services, comply with legal obligations, resolve disputes and maintain records of bookings. When no longer required, your data is securely deleted or anonymised.

6. Your rights

You have the right to access, correct, delete or restrict the processing of your personal data. To exercise these rights, or to ask questions about this Privacy Policy, please contact us at team@giensworld.it.

7. Cookies and analytics

Our website may use essential cookies to ensure it functions correctly and, where applicable, analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

10. Contact us

For any privacy-related questions, please email us at team@giensworld.it.